Reference

How We Protect Your Account and Personal Information

Your account details, payment information, and login credentials stay secure with panen188.

Encrypted wallet and transactionsIndonesia region complianceReal-time account access logs
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panen188 How We Protect Your Account and Personal Information
REACH OUR TEAM

Contact Us About Your Privacy Questions

Live Chat Open the chat widget in the bottom-right corner of your account or the lobby page. Our team responds during your local Indonesia hours, weekdays 09:00–22:00 and weekends 10:00–21:00.
Email Support Send your privacy request to [email protected] and include your registered email address. Expect a reply within 24 hours on weekdays; we aim to respond within 48 hours on weekends.
Account Settings Log in to your account, navigate to Settings > Privacy & Security, and update your preferences or request data export directly from the dashboard. Changes take effect immediately.
SECURITY AND ACCESS

How We Handle Data, Cookies and Account Changes

Data Encryption

All connections between your device and our servers use TLS 1.2 encryption, the same standard banks use. Your password is hashed, never stored in plain text. Withdrawals to DANA, OVO, GoPay and QRIS require two-factor verification before funds leave our system.

Cookie Management

We use session cookies to keep you logged in, analytics cookies to understand how you navigate the lobby, and preference cookies to remember your language and gameplay settings. Accept or reject non-essential cookies anytime via the banner at the top of the page.

Account Activity Log

Open your Account > Activity to see every login, deposit, withdrawal and table entry with timestamp and device type. If you spot unauthorised activity, contact us immediately via live chat and we'll freeze your account within minutes.

Data Retention

We keep your account data for as long as your account is active, plus two years after closure. Transaction records stay for seven years per banking law. You may request deletion of non-transaction data anytime via Settings > Privacy Requests.

Third-Party Links

Our site links to game studios like Pragmatic Play, Microgaming and Evolution Gaming. Their privacy policies govern data you share directly with them. We are not responsible for their practices; read their terms before playing.

Policy Updates

We update this privacy policy when local law changes or we add new services. We'll email you 30 days before changes take effect. Continue using your account after the deadline means you accept the new policy. Check this page for the latest version date.

Your Privacy Rights and Data Access Questions

Yes. Log in, go to Settings > Privacy & Security > Download My Data. We'll compile your account details, login history, deposit and withdrawal records, and game activity into a file and email it to you within five business days. The file format is JSON or CSV, your choice.

We retain transaction data for seven years to comply with Indonesian banking regulations and anti-money-laundering law. After seven years, records are securely deleted from our active database. Account closure does not shorten this period; we still keep your financial history for regulatory audit.

Your account is deactivated immediately. Login credentials are disabled, and deposit and withdrawal functions are locked. Your personal data — name, email, phone — stays in our system for two years for fraud prevention and dispute resolution. After two years, we delete it unless law requires longer retention.

No. We do not sell, lease, or trade your personal information to advertisers, data brokers, or third-party marketers. We share data only with payment processors (DANA, OVO, GoPay, QRIS providers) and anti-fraud services to complete your transactions safely and detect abuse.

Identity verification is required by Indonesian law and international anti-money-laundering standards. We need your name, ID number and sometimes a selfie with your ID to confirm you are the account holder and prevent fraud. This step protects your account and your withdrawal speed; verified accounts clear funds within minutes.

Yes. Click the cookie banner at the top of the page anytime to manage your preferences. You can disable analytics and marketing cookies while keeping session cookies active so you stay logged in. Changes apply immediately to new page loads and do not affect your account balance or settings.

Email [email protected] with the subject 'Data Deletion Request' and your registered account email. Confirm your identity, and we'll delete non-transactional data (name, phone, preferences) within 14 days. Transaction records and audit logs stay for seven years per law; we cannot remove those.

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